RETURNS & REFUNDS
At Ergowav, your comfort and satisfaction come first. If you're not completely happy with your purchase, we're here to make it right.
Our 14-Day Money-Back Guarantee
We stand behind every product we sell. If your pain hasn't improved or you're not satisfied for any reason, you may request a refund within 14 days of receiving your order. No complicated forms, no hassle.
Eligibility for Returns
To be eligible for a return, your request must be made within 14 days of delivery. For hygiene and safety reasons, we ask that products be returned in clean, resalable condition where possible. Because many of our products are personal wellness items used against the body, please handle them with care during any trial period.
Certain items may be non-returnable for hygiene reasons once opened or used; where this applies, it will be noted on the product page.
How to Start a Return
To begin a return or request a refund, email us at support@ergowav.com with your order number and a brief note about why you'd like to return the item. Our team will respond with the next steps, including return instructions if applicable.
Refunds
Once your return is approved (and, where required, received and inspected), we will process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
In many cases, our 14-day guarantee means you will not need to ship the item back — our team will confirm this when you contact us.
Return Shipping
Where a return shipment is required, we will provide clear instructions. For approved money-back guarantee claims, we cover the process so you're not left out of pocket for a product that didn't work for you. Any exceptions will be communicated clearly before you ship anything.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at support@ergowav.com within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Exchanges
If you'd like a different size or product, contact us and we'll do our best to arrange an exchange based on availability.
Order Cancellations
If you need to cancel an order, please email us as soon as possible. We process orders quickly, so if your order has already shipped, it will fall under our standard return process instead.
Shipping Regions
We currently ship to the USA, UK, Canada, Australia, and Germany. Standard delivery takes 5–9 business days, and orders over $60 qualify for free shipping.
Contact Us
Questions about a return or refund? We're happy to help.
Ergowav
Email: support@ergowav.com